There are 5 main values:
Value of the brand
The meaning and language of the product determines the user experience itself and also the coherence of the brand.
The meaning and language of the product determines the user experience itself and also the coherence of the brand.
Competitive advantage
Being first means being able to decide the rules of the game which defines the criteria to which you are confronted.
Being first means being able to decide the rules of the game which defines the criteria to which you are confronted.
Customer loyalty
Increasing customer loyalty is mandatory. If you want to know your customers, work well with them, and put design at the center of the interaction.
Increasing customer loyalty is mandatory. If you want to know your customers, work well with them, and put design at the center of the interaction.
When the
product is strongly answering the markets needs or is communicating a clear brand
message, it is very hard for customers to look for substitutes or
even accept a competitor's product, and price don't matter as much anymore.
Knowledge
Being first also means being able to learn first from the reactions of the people who are hopefully interacting with the brand and be the first to learn how to interpret the new products.
Unusual networks
Being first also means being able to learn first from the reactions of the people who are hopefully interacting with the brand and be the first to learn how to interpret the new products.
Unusual networks
Last but not least, the ability to maintain a leading position in an uncodified
relationships network, whether in attracting the best talent or in making improvements through user-lead innovation.
To close the subject for now, you can check the challenges faced by Samsung in this video, it is not short but quite interesting

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